Patient Portal

All of our digital letter invites come from the same mobile phone number: 07860 039 092. And the link to view your digital letter starts with drdoctor.thirdparty.nhs.uk/bth.

The two most common reasons are:

1. When the letter is for a family member who we have your mobile phone for (e.g. a child) you need to use their date of birth to verify.
2. We have an old home address on our system. That means your printed letters would have gone to the old address too!

If you cannot log in with your details, please contact our Central Patient Booking Service on 01274 274 274 and check we have your most up-to-date:

• Full name
• Date-of-birth
• Postcode
• Mobile phone number

There are two main reasons why you might get a 404 error message when trying to view your PDF:

• The letter is for a family member or relative who is registered with the same phone number or email with the hospital
• You are a patient at more than one NHS Trust and when you logged in you choose the wrong Trust portal to log in to

If you have followed the link in your text messages and cannot log in with your correct details, we probably do not have your most up-to-date details on our system. Please contact our Central Patient Booking Service on 01274 274 274 and check we have your most up-to-date:

• Full name
• Date-of-birth
• Postcode
• Mobile number

You can update your contact details at https://drdoctor.thirdparty.nhs.uk/bth in the settings menu.

1. Login to the patient portal https://drdoctor.thirdparty.nhs.uk/bth
2. Go to ‘Settings’ in the top right
3. Click the ‘Add new’ button
4. Click ‘Email’
5. Type in your email address
6. Click ‘Add’

Text message replies will be free if you have a text message bundle with your provider otherwise you will be charged at your provider’s standard rate.

You can change your digital letter setting online for free by following the link in your text messages or using https://drdoctor.thirdparty.nhs.uk/bth

We have now rolled out digital letters in departments across the Trust.

If you should be receiving digital letters but are not we may not have your correct mobile number on our system. Please contact the telephone number in your appointment letter and check we have your most up-to-date mobile number.

DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage your appointments while reducing costs, saving time and developing better overall experiences for patients.

To enable us to deliver this service, we give DrDoctor only enough information to provide you with these services.

DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens as certified on the Data Security and Protection Toolkit.

See more information on DrDoctor’s privacy policy.