If you have a concern about a risk, malpractice or wrongdoing at work, we hope you will feel able to raise it first with you line manager, lead clinician or tutor (for students). This may be done orally, in writing or via the online incident reporting system. However if you feel unable to do this, please raise the matter with your BTHFT Freedom to Speak up Guardian or Associate Guardians. They have been given special responsibility and training in dealing with your concerns.
The process that you need to follow to raise a concern:
- We will always thank you for raising your concerns and will treat you with respect at all stages of the process.
Your concern can be raised in three ways:
By emailing Speakup.Guardian@bthft.nhs.uk
OR
By Downloading BTHFT FTSU free App from the App store for Smart phones, (this can also be used anonymously)
OR
By Contacting the FTSU Guardian or an Associate Guardian directly by telephone, email or in writing
- Your concern will be acknowledged within 2 working days and our FTSU Guardian or an Associate Guardian will contact you to discuss your concerns (unless the concern has been raised anonymously)
- An independent, objective and evidence based investigation will be undertaken within a reasonable time frame agreed with you
- You will receive updates to inform you of the progress of the investigation. If possible, the full investigation report will be shared with you (while respecting the confidentiality of others)
The Freedom to Speak Up Guardians and Ambassadors have been given special responsibility and training in dealing with your concerns. They will:
- Provide confidential advice and support to staff in relation to their concerns
- Make sure staff feel free and safe to speak up and raise concerns
- Support staff to ensure that no detriment comes to individuals who raise concerns in the interest of patient and staff safety
- Help to raise the profile of raising concerns in our Trust
If you raise a concern anonymously then the issue will be harder to address – but your concern will be looked into. However no personal feedback will be possible.
Download our Freedom to Speak Up Policy (PDF)
What do FTSU Guardians do?
The Freedom to Speak Up Guardians have been given special responsibility and training in dealing with your concerns. They will:
- Provide confidential advice and support to staff in relation to their concerns
- Make sure staff feel free and safe to speak up and raise concerns
- Support staff to ensure that no detriment comes to individuals who raise concerns in the interest of patient and staff safety
- Help to raise the profile of raising concerns in our Trust
If you raise a concern anonymously then the issue will be harder to address – but your concern will be looked into. However no personal feedback will be possible.
Contact details for your FTSU Guardians
