Her previous role in Primary Care was working with a dual site practice in special measures, developing and implementing systems and processes with both clinical and non-clinical teams within the organisation to ensure quality and safety were improved and not compromised by service redesign or review. The development of a robust audit process ensured sustained service improvement. The subsequent CQC rating of “good” within 6 months is testament to her knowledge, drive and ability.
Charlotte has a keen interest in cross system working improving patient outcomes and enhancing organisational efficiency.