I am the Administration Manager in the Medical Illustration Department and Communication with Patients Approval Group Administrator for Bradford Teaching Hospitals, NHS Foundation Trust.
I have worked for Bradford Teaching Hospitals, full time for the last 30 years; previously as a qualified AMSPAR Medical Secretary in Orthopaedics for 20 years and for the last 10 years as the Administration Manager in the Medical Illustration Department.
I look after the Medical Illustration, MID schedule and CPAG email accounts and deal with each email, patient referral and telephone call individually, ensuring that they are dealt with or replied to in a timely manner, ideally within the same day, if possible. All queries are unique and important which requires knowledge and experience in the best way to reply, giving the patient and customer the correct information and referring the query, if required, to the right qualified professional within the team for their opinion and advice.
I prepare the department monthly finances with the Administration Assistant for the internal cross charging and external invoicing. I also manage the departments stock and ordering.
I support the Photographers in their work chaperoning patients as and when required in the studio if a patient requests for a female to be present. I also process applications for staff only access to the image database and for trust approved photographers.
I assist the Graphic Designers administratively when required, liaising with customers, and arranging appointments with the customer and the Graphic Designer to discuss the design and print of new work.
I also work closely with the Access to Health Records Teams in Bradford and Airedale including Consultants, Police and Bradford Council Social Care, Legal Services Department regarding requests for clinical images.
I am also the CPAG Administrator for patient information.