Waiting list validation text messages
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Why have I received a waiting list validation text message?
We are contacting patients to check if they still need a hospital procedure or appointment.
Patients will receive a text message to their mobile phone. The text message will ask if patients still need to be seen. We have included information on this page about the text message we are sending out. This is so patients know the text message is genuine.
We are sorry if you have encountered delays in accessing our services. We know that the delay to your medical care may be causing concern. We also know that when people wait a long time to be seen, some problems may resolve or alternative treatments may have been found.
Can we count on you to let us know if you no longer need to be seen? This will allow us to offer the appointment to another patient in need.
Thank you for your patience, you have not been forgotten. We will contact you as soon as possible if you still need to be seen.
Who will the text message come from?
The text will be sent by the Hospital via Dr Doctor. The number you will receive the text message from is +44 7860039092.
What will the text message say and look like?
From: Bradford Teaching Hospitals
Dear Patient
We are contacting you as you are awaiting an appointment, this may already be booked. The [Specialty] team would like to ask if you still want to be seen?
To reply please click the link below within 5 days.
http://drdoctor.thirdparty.nhs.uk
For more information visit https://www.bradfordhospitals.nhs.uk/waiting-list-sms/
What do I need to do when I receive the text message?
Click on the link in the text message named http://drdoctor.thirdparty.nhs.uk
This will take you to an online question where you can select a Yes, No or Unsure option.
What will the question look like?
You are on the [Specialty] waiting list for an appointment, this may already be booked.
Would you like to stay on the waiting list / do you still want the appointment?
Choose Yes to stay on the waiting list and keep any booked appointments.
Choose No if you no longer need an appointment and you will be discharged back to your GP.
Choose Unsure please ring 01274 274274 to discuss before replying.
What happens if I do not reply to the online question?
You will remain on the waiting list for an appointment or procedure. If you have a future appointment or procedure booked it will remain booked.
Is my information safe?
Yes. The information you submit will be used to validate our waiting list. Our duty to protect information and confidentiality is taken very seriously.
Read more information about how we store and use your data.