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GP Bulletin May 2015

Staff's caring approach praised after inspection of Bradford's hospitals

Bradford Teaching Hospitals NHS Foundation Trust has shared with England's Chief Inspector of Hospitals a progress update on how improvements are being carried out. The report published on 27 April covered services provided at Bradford Royal Infirmary, St Luke's Hospital and four community hospitals following an inspection by the Care Quality Commission in October and November last year.

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St Luke's design makes it into Department of Health's best practice guidelines

The revamp of public areas and gardens at St. Luke's Hospital has made it into the Department of Health's best practice guidance on the design and planning of new healthcare buildings.

The latest edition of ˜Health Building Notes' draws on a number of case studies and the recent work delivered in the Horton Wing features heavily as an example of best practice.

It is great news that our work is being featured nationally and a reflection of all the hard work that went into this development by the clinical and estates teams. It also reinforces our commitment to enhancing the healing environment for our patients, and especially those who live well with dementia.

Improving the patient experience and flow within the Foundation Trust

We recently awarded the contract for a portering management system has to Nervecentre.

Nervecentre is a fully automated software package that will enable requests to be sent to the nearest available porter via a wireless handheld device. It will allow us to effectively match the demands of wards and departments to the available porters on duty. This will increase response rates and improve patient flow as patient moves can be prioritised over less important tasks, helping to improve the overall experience of patients. Eliminating the calls to the duty desk will increase the number of porters available.

The system will allow portering services to see the status of all portering tasks. Wards and departments will be able to track their requests. The data generated from the system will be used to redesign the way the portering service is organised to help deliver on-going efficiency improvements.

Our Ambulatory Care Unit's ˜Perfect Week'

Our ˜Perfect Week' initiative ran from the 22-29 April. The week was a valuable learning exercise and highlighted key areas where we can make improvements. We would like to thank all of our partners, including Bradford District Care Trust (BDCT), Adult Social Services, GPs, Bradford City and Bradford District CCGs who provided support during the week and took part in our roving teams.

A number of opportunities for improvement and learning were identified, including the need to improve the process for TTO's and discharge planning, and identifying patients with potential infection needs and the use of side rooms. Another opportunity identified during the week was to prevent delays of patients attending the Ambulatory Care Unit (ACU). The roving teams reported that patients were arriving several hours after their GP had referred them to the unit. As this may affect the quality of care and patient safety, we are now recommending that GPs advise patients to attend ACU within 90 minutes of them being referred. It is important to emphasise that patients who attend after 90 minutes will still be treated. However, attendance during this timescale will be better and safer for the patient.

If you have any questions about the Ambulatory Care Unit or our ˜Perfect Week', please contact PatientFlow.Collaborative@bthft.nhs.uk or call us on 01274 27 6263.

An invitation to the Grand Round

The Foundation Trust invites all local GPs to attend the Grand Round. These meetings provide an excellent opportunity to meet with fellow professionals whilst remaining up to date with key issues and developments.

Due to a number of reasons, the Grand Round in May had to be rescheduled to take place for earlier in the month. This was a rare occurrence and we apologise for the inconvenience caused.

The next Trust Grand will take place on 30th June. The subjects to be discussed are yet to be confirmed and will be communicated in the June bulletin.

The Grand Round is held in the Sovereign Lecture Theatre at Bradford Royal Infirmary on the last Tuesday of each month. Meetings start at 12.45pm and last for an hour. Lunch is available from 12.15pm.